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Terms and Conditions

Product Pricing and Title

All prices quoted are exclusive of VAT and in UK pounds sterling. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter any pricing without notice. If there are any errors in the pricing of items on the web site you shall be contacted before processing of any order it may concern. The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items. All images shown on our website are for illustration purposes only.
Your Order

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
Shipping and Customs Duty

All orders received by us are shipped subject to availability.

Most orders received by 12 noon are despatched the same day via a next working day service.

We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery company or a full refund.

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Cancellation Rights, Returns and Refunds

We operate a Backorder system. This means that if items that you have ordered are out of stock then the rest of the order may be despatched earlier and the missing items sent once we have them back in stock. You will be noitifed of this on the invoice that comes with your order.

Incorrect or Damaged items:
Customers are responsible for checking any deliveries from us for damage or missing parts before they sign for the delivery. Please notify us of any issues within 3 days of delivery.

If you find a delivery is incomplete or damaged please sign it as 'damaged' or 'incomplete' with the delivery courier. We cannot guarantee that we will be able to rectify or claim for any damaged or incomplete deliveries later if they were not signed as such at the time of delivery. Please ensure you check deliveries before signing for them.

Cancellation Rights, Returns and Refunds:
You have the right to cancel purchases made by phone or online within 14 days from the day after you received the product. No right of cancellation, refund or return exists once you have used the product, unless it is defective and you are returning it for this reason. Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective. No right of cancellation exists where there may be hygiene issues, unless defective.

Please observe the following procedure for all returns to us:
A returns number is needed to validate any return. Contact Customer Services by email to info@cleaningspot.co.uk or call on 020 3384 1482 for your returns number and form. Please have your name, post code and an order number to hand. If you are returning your product because it is defective, please state the defect or defects. Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state. If the original packaging surrounding the product has been damaged or destroyed we will only issue a full refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. You are responsible for paying any postage or shipping costs incurred when returning the product. We recommend that all returns be sent by registered post, so that a record of the return is available for you. We will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return. If you fail to return a product to us as part of a return or refund request, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you. For Returned items that are unwanted we will refund the value of the original order less the shipping costs incurred by Cleaning Spot Ltd. We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery. Your statutory rights are not affected.
Customer Complaints

We endeavour to respond to all customer complaints or queries within 1 working week.

Faulty Products

Where a Customer experiences a fault with a product it can be returned to Cleaning Spot LTD, subject to our returns policy above. We cannot accept any consequential loss incurred by customers due to faulty products supplied.
Events Outside Our Control

Cleaning Spot Limited shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control.
Reasonably Forseeable Losses

Cleaning Spot Limited will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
Additional Terms:

A restocking charge of 20% (30% for ladders and tanks) will be applied at Cleaning Spot LTD discretion for unwanted goods returned in their original protective packaging within 14 days from the day after you received the product, and all unwanted goods carriage charges at client expense. Wear and tear is not covered under any warranty arrangement supplied by Cleaning spot and the assessment of suspected wear and tear damage must be carried out by Cleaning Spot at Cleaning Spot warehouse premises.
Warranty Specification

At Cleaning Spot we strive towards excellence in the supply of world-class products and accessories for the window cleaning industry. Our warranty conditions are summarised below and have been formulated as the most equitable arrangement possible, in order to maintain our position as the market leader for value and service. Water Fed Poles* 3 months manufacturing defects. Water Pumps* 3 months. Hose Trolleys, 2 months manufacturing defects* All other items supplied, 1 month manufacturing defects*. Cleaning Spot Pure Water Machines, 12 months parts and labour**
* Does not cover wear and tear, accidental damage, or any goods modified by user
**Van-mounted by Cleaning Spot or trailers, all repairs carried out at Cleaning Spot warehouse, not in field. Pump warranty 3 months, membrane warranty 3 months.
Payment

We accept most major credit cards and debit cards online or by sending a cheque or postal order for the amount to Cleaning Spot Ltd. Goods will be sent when cheques have cleared, please allow 7 seven working days from the sending of a cheque before despatch of goods can be made.

Exchanging Orders

We will gladly exchange any items purchased as long as the item is unused, resalable and in the original packing. Please be aware that there is a standard delivery charge of £5.95 for sending out exchanged items for orders under £55.00 excl VAT. All exchanges for orders above this value will incur additional carriage costs but will be determined at the time of transaction.
Delivery Policy

Currently we are offering free delivery on all web orders over £55.00 + VAT with a small order charge of £5.95 + VAT for orders under this amount or those placed on the phone. Please be aware that this offer is available to MAINLAND UK ONLY (excluding Scottish Highlands, Islands, Northern Ireland, Republic of Ireland and Channel Islands). Customer making orders for delivery outside of Mainland UK will be contacted with the delivery price before the order is dispatched. We will always calculate the lowest price available for this delivery, based on weights and sizes etc of the actual order. Please contact us with any specific delivery instructions as required. Unless specified we will always ship via a courier company requiring a signature upon delivery. We do not recommend any order be left in a so-called “safe location” i.e. garage, back garden, etc... especially if it is a high value order. If you decide to have your order deposited in any specified location you will be solely responsible if any part of the order is misplaced, stolen, damaged or lost. Cleaning Spot will accept no liability for any loss, damage or theft of items that were left unattended. Should your order be delayed more than 3 days once it has left our premises with the delivery company, please inform us immediately. A delay of more than 15 days is considered lost. During periods leading up to holidays please add an additional day to the above.

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